Reference

What You Agree to When You Use getabet

These terms set out the rules that apply to your getabet account — how it works, what we expect from you, and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification conditionsAccount suspension policyJurisdiction and eligible regions
getabet What You Agree to When You Use getabet
HOW WE HANDLE THIS

What These Terms Mean in Practice

These terms are not just a legal formality — they are the operating rules we actually follow every day. Here is how we handle the four areas that come up most often when you have a question about your account or a transaction.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact live chat immediately and we will lock the account while we investigate.

Wallet Verification

Before your first withdrawal, we verify that the bKash, Nagad or Rocket number on your account matches the name registered with that wallet provider. This step cannot be skipped.

Data Retention

We retain account and transaction records for the period required by our operating obligations. You can request a summary of your account data by contacting support in writing.

Requesting Changes

To update your registered mobile number or linked wallet, submit the request through live chat with both the old and new details. We confirm all changes by OTP before they take effect.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to flag a concern about your account, our support team is available through the channels below. For account-specific questions — including wallet verification or a disputed transaction via bKash, Nagad or Rocket — use live chat or email so we have a written record to work from.

Live Chat Start a chat from any page on getabet. For terms and account questions, have your registered mobile number ready so we can locate your account quickly.
Email Support Send your query to our support address for a written response. Include your account ID and describe the specific clause or transaction you want us to look into.
Help Centre Our help section covers common terms questions — wallet verification steps, account suspension appeals, and how withdrawal holds are reviewed before release.

Questions About the getabet Terms

These are the questions we hear most often about how our terms work in practice — account rules, wallet conditions, and what happens when something goes wrong.

These terms apply to every person who creates a getabet account. Whether access is permitted in your region depends on your local law — eligibility is your responsibility to confirm before registering.

No. Deposits must come from a mobile wallet registered in your own name. Using a third-party bKash, Nagad or Rocket account is a breach of these terms and may result in account suspension.

We publish the updated version on this page. Continuing to use your account after an update is treated as acceptance of the revised terms. We recommend checking this page periodically.

Contact us via live chat or email with your account ID and a short explanation. We review every appeal and respond in writing. Pending balances are held — not forfeited — during the review period.

Yes. Send a written request through email support with your registered account details. We will provide a summary of your transaction and account history within a reasonable timeframe.

Withdrawals always go back to the wallet used for the original deposit. A Rocket deposit means the withdrawal goes to that same Rocket number, after identity verification is confirmed on your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.